Privacy Statement

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected when you use our platform.

Information You Provide

• Account Information: Full name, email address, phone number, company name (for agents), and password when you register.
• Booking Information: Travel details, passenger names, dates of birth, passport numbers, nationality, and other travel document details necessary to process your bookings.
• Payment Information: Bank transfer receipts and payment confirmations. We do not store full credit card details on our servers.
• Communication: Messages you send through our contact forms, emails, or support channels.

Information Collected Automatically

• Usage Data: Pages visited, time spent, referral source, browser type, device type, and IP address.
• Cookies: We use session cookies and essential cookies to maintain your session. You can control cookie preferences in your browser settings.

2. How We Use Your Information

• Service Delivery: To process bookings, issue tickets, manage Umrah packages, and provide travel services.
• Communication: To send booking confirmations, updates, invoices, and respond to your inquiries.
• Account Management: To create and maintain your account, verify identity, and manage agent relationships.
• Improvement: To analyse usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Contractual Necessity: Processing required to fulfil a booking or service you have requested.
• Legitimate Interests: Improving our services, preventing fraud, and ensuring platform security.
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: Compliance with legal or regulatory requirements.

4. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Travel Suppliers: Airlines, hotel operators, and ground service providers necessary to fulfil your booking.
• Payment Processors: Financial institutions for payment verification and fraud prevention.
• Service Providers: IT infrastructure, email delivery, and analytics providers who process data on our behalf under strict contractual agreements.
• Regulatory Authorities: When required by law, court order, or government regulation.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law.

• Account Data: Retained for the duration of your account plus 12 months after closure, unless legal requirements mandate longer retention.
• Booking Records: Retained for a minimum of 3 years to comply with travel industry regulations and tax obligations.
• Communication Records: Retained for 24 months from the date of last correspondence.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit using TLS/SSL protocols.
• Secure server infrastructure with access controls and monitoring.
• Regular security audits and vulnerability assessments.
• Staff training on data protection and privacy best practices.

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@airclick.com. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

• Essential Cookies: Required for the website to function properly, including session management and security.
• Analytics Cookies: To understand how visitors interact with our website and improve our services.
• Functional Cookies: To remember your preferences and settings.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including but not limited to the United Arab Emirates and Pakistan. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required by applicable law.

10. Changes to This Policy

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.